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Updated 10 March, 2020

Refund policy

We want you to be completely happy with every course you take with us! But things happen, babysitters are suddenly not available, work hours change, your other half books something for the same night, in other words life gets in the way. So to allow for this the following are your options if the unthinkable happens:

1/ General notes:

  • Please note that the IOP reserves the right to cancel or re-schedule any course at any time. In the unlikely event of cancellation your deposit/fees will be refunded. The IOP also reserves the right to re-schedule the start dates of all courses and if necessary to vary the content. Except where expressly stated, all fees are non-refundable. While every effort has been made to ensure the accuracy of the information on the web-site, it may be subject to later alteration or amendment in the light of policy changes, course updates or other constraints.
  • Please note, that by signing and returning a booking form, you are confirming that you have read in full and that you agree to these booking terms as set out here in our Refund Policy and as they pertain to your selected course/s and booking or bookings.
  • All courses are subject to a minimum 30% non-refundable fee
  • A minimum 50% deposit is required to secure a place on any course/workshop

2/ If you cannot take up a course you have booked with us then one of the following will apply:

  • 100% refund of monies paid if 7 days notice or more is given, less the non-refundable administration fee for that course OR
  • 50% refund of monies paid if less than 7 days, less the non-refundable administration fee for that course OR
  • Fee paid can be put against a subsequent or different course with the IOP, less the non-refundable administration fee for that course OR
  • No refunds can be paid, or transfers made, if no notice is given

3/ If you find you that your availability changes during the course (or in the case of weekend courses after the first day) then one of the following will apply:

  • A percentage of your fee equivalent to the percentage of the course taken can be put against a subsequent or different course with the IOP, less the non-refundable administration fee for that course OR
  • You can finish the course on another night, in another venue during that same semester (applies to Photography Level 1 or 2 Courses only) OR
  • You can pick up where you left off in subsequent courses. For example if you only attend week 1 to week 4 on a particular course then you can take the classes you missed in the next available course, less the non-refundable administration fee for that course.

4/ If you find that the course is not suitable for you on any subsequent night (or in the case of weekend courses after the first 2 hours) then the following will apply:

  • 50% of monies paid can be offset against any subsequent or different course with the IOP

5/ If a course does not form then one of the following will apply:

  • 100% of monies paid will be refunded OR
  • 100% of monies paid can be offset against any subsequent or different course with the IOP

6/ If a course booked with a voucher cannot be taken then one of the following will apply:

  • If 7 days notice or more is given 100% of voucher amount can be used against a subsequent or different course, less the non-refundable administration fee OR
  • If less than 7 days or less is given 50% of voucher amount can be used against a subsequent or different course, less the non-refundable administration fee OR
  • If no notice is received then the voucher will be deemed to have been used

7/ If a voucher has been bought but not used yet then one of the following will apply:

  • It can be used by anyone, even if the voucher is named for a different person, unless otherwise specified on the voucher
  • It cannot be used on courses offered by partner companies of the IOP
  • Can be used against any of our courses, any time, no matter how many years ago it was bought

8/ If you want to take a different course than voucher is made out for then one of the following will apply:

  • Where a voucher amount is less than a particular course, then the recipient just pays the difference.
  • Where a voucher is for an amount greater than the course booked then the balance amount is kept on credit for that person to use against a subsequent course.

9/ If you are due a refund this is how it will be issued:

  • Refunds are issued by cheque. Paypal refunds may be available if it is within 60 days of the original booking
  • Refund will be issued within 28 days of application
  • Over the phone payments are refunded by cheque

As they say in a certain advertisement "terms and conditions apply, but no sneaky ones!"

 

SpacerIf you have any queries please do not hesitate to contact us at info@IOP-Online.com

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